UK's most design-forward digital bank.
Senior User Research Manager
Leading user research at Monzo means shaping how millions of people interact with their money. Monzo's design team has set the bar for fintech UX, and a Senior User Research Manager would have real influence on product direction.
Job description
Senior User Research Manager
Location: Cardiff, London or Remote (UK)
Salary: £90,000 - £125,000 + stock options
Team Size: Managing 5-10 direct reports across 1-3 product collectives
About Monzo
Monzo aims to make money work for everyone by modernizing banking. The company offers personal accounts, business banking, joint accounts, youth accounts, kids accounts, credit cards, savings, investments, and pension services in the UK.
About the User Research Team
The research organization comprises more than 20 individual contributors embedded across product areas like Core Banking and Business Banking. Katherine Vaughan serves as Director of User Research.
Key Responsibilities
Required Experience
Benefits
Interview Process
Three stages over approximately 2-3 weeks:
1. Recruiter call (30 min)
2. Research leadership discussion with pre-task (60 min)
3. Final loop covering team management and impact (90-120 min)
About Monzo
UK's most design-forward digital bank.
The UK's most design-forward bank. Monzo's coral card and app design set the bar for neobanking — and they continue to invest heavily in design and research.
monzo.com