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Monzo
Monzogrowth

UK's most design-forward digital bank.

Research Knowledge Manager

Cardiff, London or Remote (UK)$89K – $120K3/5
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Our take

Monzo is one of the best-designed banking apps in the world, and a Research Knowledge Manager would help scale their design research operations. A niche but important role for someone passionate about design research infrastructure.

Job description

Research Knowledge Manager

Location: Cardiff, London, or Remote (UK)

Employment Type: 12-month Fixed-Term Contract

Salary: £89,000 - £120,000 DOE + Benefits

About Monzo

Monzo is on a mission to make money work for everyone, moving away from traditional banking complexity. The company offers personal and business bank accounts, joint accounts, youth accounts, kids accounts, and credit cards in the UK, alongside savings, investment, and pension services.

About the Research Team

The Monzo research department comprises approximately 30 User Researchers embedded in cross-functional teams covering areas like Wealth and Borrowing products, plus a growing leadership team. The successful candidate will collaborate with the Research Operations Lead.

Key Responsibilities

  • Thoroughly evaluate the research knowledge estate, including raw data, qualitative and quantitative research, reports, literature reviews, tooling, and repositories
  • Identify a scalable operating model for research knowledge management aligned with user needs
  • Create conditions for model success, including across future market expansion
  • Define data structuring, cataloguing, metadata, and taxonomy approaches for reusability
  • Plan updates to existing data
  • Identify and implement necessary tooling and integrations
  • Define rituals and cadences for shared understanding
  • Launch, support, and train users on the new system
  • Establish maintenance rituals and checks
  • Empower champion users to maintain the system and amplify research insights

    • Desired Qualifications

  • Experience with user research or market research teams and existing repository structures
  • Background in archival work, librarianship, knowledge management, content design, or information architecture
  • Demonstrated experience automating knowledge workflows and integrating data streams
  • Experience leveraging LLMs and generative AI for knowledge structuring and surfacing
  • Strong analytical and communication abilities
  • Transformation delivery experience

    • Benefits & Work Arrangements

  • Flexible working hours
  • £1,000 annual learning budget
  • MacBook provision; additional support for fully remote workers
  • UK-based role with ad hoc London office meetings

    • Hiring Process

    1. 30-minute introduction call with recruiter Natalie

    2. 60-minute technical presentation and interview

    3. 45-minute teamwork and impact interview

    About Monzo

    UK's most design-forward digital bank.

    The UK's most design-forward bank. Monzo's coral card and app design set the bar for neobanking — and they continue to invest heavily in design and research.

    fintech
    monzo.com

    Interested in this role?

    Apply directly on Monzo's careers page.

    Apply now